Privacy Policy

Data Collection

We collect certain personal and activity data to provide a less stressful car care experience. This includes:

• Contact Information: Name, phone number for appointments.
• Vehicle Information: Make, model, year, VIN, and service history to recommend the most efficient repairs.

Data Usage

We use your information to:

• Schedule appointments, provide repair services, and follow up.
• Offer maintenance and service recommendations.
• Improve website functionality and user experience.
• Marketing promos and savings.

Consent to Receive SMS Messages

By providing your mobile number and opting in, you consent to receive SMS messages from York Auto. These messages may include promotional offers, updates, and/or other service related information. You can opt out of receiving these messages by replying "STOP" to any message or by contacting us at (503) 663-7566. We take your privacy seriously and will not share your mobile number with any third parties without your explicit consent.

Cookies & Tracking Technologies

We use Google Tag Manager to load analytics and advertising tools — Google Analytics (GA4) and Google Ads — that help us understand how visitors find and use our site so we can improve it and measure our marketing. These tools may set cookies and collect information such as pages viewed, approximate location, device and browser type, and how you arrived at our site.

These analytics and advertising tools stay switched off until you opt in. When you first visit, none of them load and no analytics or advertising cookies are set. They activate only after you choose Accept on our cookie banner. If you choose Decline, they remain off. You can change or withdraw your choice at any time using the Cookie Preferences link in the footer.

A small number of strictly necessary, first-party items are always active because the site needs them to function — for example, remembering a referral link for up to seven days so we can credit the right team member if you sign up. These are not used for cross-site advertising.

Separately, when you submit a form on our site (such as our contact form), we may record that submission in our customer messaging system to respond to you and manage your relationship with us. This happens only when you actively submit information to us.

Sharing Your Information

We may share your information with trusted partners who help us provide our services (e.g., parts suppliers, repair technicians). We may also share it with legal authorities if required by law.

Your Rights

You can access and manage your personal information by contacting us at (503) 663-7566 or through our contact page.

Data Security

We take many precautions to protect your data, but no online service can guarantee complete security.

Changes to Policy

We may update this policy periodically.

Contact Us

If you have any questions, please contact us at (503) 663-7566 or through our contact page.

Consent to Receive SMS Messages

By providing your mobile number and opting in, you consent to receive SMS messages from York Auto. These messages may include appointment reminders, service updates, promotions, and other relevant information.

Message Frequency and Content

Message frequency varies. Transactional messages — such as appointment confirmations, reminders, and service updates — are sent only as needed based on your activity with us. Promotional messages are infrequent, typically no more than four (4) per year. All content will be directly relevant to your relationship with York Auto.

Opting Out

You can opt out of receiving SMS messages from York Auto at any time by replying "STOP" to any message you receive.

Message and Data Rates

Standard message and data rates may apply from your mobile carrier. Please consult your carrier for details.

Privacy

Your mobile number will be treated in accordance with our Privacy Policy.